Index/Services/Managed IT Services in Surat
(Service) Managed IT

Managed IT Services
in Surat.

Your outsourced IT department — monitoring, helpdesk, security and recovery handled by senior engineers so your team never has to think about the plumbing. Predictable monthly cost, a 99.9% uptime SLA, and one number to call when something breaks.

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99.9%
SLA uptime target
<1 day
First response, guaranteed
24/7
Proactive monitoring
NDA
On every engagement
(01) What you get
Watch

Proactive monitoring

We watch servers, endpoints and networks around the clock and fix most issues before you notice them — not after a user raises a ticket.

Support

Helpdesk & support

A responsive helpdesk your staff can actually reach, staffed by engineers who know your setup — no scripted tier-one runaround.

Defend

Cybersecurity

Endpoint protection, email security, firewall management and hardening aligned to ISO 27001, with SOC 2-ready controls. Trust Center →

Recover

Backup & disaster recovery

Automated, tested backups and a documented recovery plan with clear RTO and RPO targets, so a bad day never becomes a lost week.

Maintain

Patching & updates

Operating systems, applications and firmware kept current on a managed schedule — closing the holes attackers rely on.

Plan

Reporting & vCIO

Monthly reporting on health, tickets and risk, plus a technology roadmap so your IT spend stays deliberate, not reactive.

(02) How onboarding runs

From audit
to always-on.

01

Scoping call

Day 0 · Free · 30 minutes

We talk through your estate, pain points and the systems you can't afford to lose. No sales deck — just the real questions.

  • Understand your users, sites and apps
  • Flag the obvious risks early
  • Confirm we're the right fit
02

Audit & proposal

Within 2 business days

We inventory devices, licences and gaps, then send a written proposal with a fixed monthly fee and the SLA you can hold us to.

  • Full asset and risk inventory
  • Transparent per-device pricing
  • NDA signed before any access
03

Secure onboarding

Week 1–2

We deploy monitoring agents, harden the environment, set up backups and document everything so nothing lives only in someone's head.

  • Monitoring & patching rolled out
  • Backups configured and tested
  • Runbooks and asset register handed over
04

Manage & improve

Ongoing · Monthly reviews

We keep the lights on, resolve tickets against the SLA, and meet monthly to review health and plan the next improvement.

  • Helpdesk against agreed response times
  • Monthly health and risk reporting
  • Roadmap for the quarter ahead
(03) Why Glisto

Support you
don't have to
chase.

01

Senior engineers, not a queue.

You deal with people who understand infrastructure — not a call-centre reading from a flowchart.

02

Fixed monthly cost.

Per-device, per-user pricing means no surprise invoices and no incentive for us to let things break.

03

Security-first by default.

ISO 27001-aligned practice, SOC 2 readiness and GDPR-compliant handling come standard, not as an upsell.

04

Local, and remote when it helps.

Surat-based for on-site work, with most monitoring and support delivered remotely so problems get solved faster.

(04) Related services
01 Cloud & DevOps Services in India Migration, CI/CD and cost optimisation on AWS, Azure & GCP. 02 Security & Trust Center ISO 27001-aligned, SOC 2-ready, GDPR-compliant practice.
See a case study →
(05) Questions

Good
to know.

Ask us anything
01 What is included in your managed IT services?
24/7 proactive monitoring, a responsive helpdesk, cybersecurity and patching, managed backup and disaster recovery, endpoint and network management, and monthly reporting — all under a fixed monthly fee and a written SLA.
02 What uptime do you guarantee?
We target 99.9% uptime on the systems we manage, with defined response times written into the SLA. Critical incidents get a first response the same business day, usually within the hour during working hours.
03 Do you support businesses outside Surat?
Yes. We're based in Surat, Gujarat and support clients on-site across the region and remotely worldwide. Most monitoring, patching and helpdesk work is delivered remotely, with on-site visits arranged when hardware needs hands.
04 How much do managed IT services cost?
Managed care is priced per device and user on a fixed monthly retainer, so your bill is predictable. Dedicated support engagements start from $8k per month. Book a free 30-minute scoping call and we'll size it to your estate.

Hand us the
headaches.

Start a project